At TM SIM Registration PH (“we”, “our” or “us”), protecting your privacy is a core part of our mission to make SIM registration clear and safe for every Filipino. This Privacy Policy explains what personal information we collect when you use our website (tm‑simregistration.ph), how we use and protect that information, and the choices you have about your data. By accessing or using our site, you agree to the terms described here.

We are based in Makati, Metro Manila, Philippines and operate in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws. We are an independent information resource and are not affiliated with Globe Telecom or the TM brand.

Personal Information We Collect

We collect only the information necessary to respond to your enquiries and improve our services. This may include:

• Contact information such as your name, email address and phone number when you send us an email or submit a message through our contact form.

• Optional details you choose to provide in your message (e.g., the type of phone you use, the error message you encountered). We do not request or store government IDs, SIM card serial numbers or other sensitive identifiers.

• Technical data such as your IP address, browser type, device information and pages viewed. This information is collected automatically through cookies and analytics tools to help us understand how visitors use our site and to enhance your experience.

How We Use Your Information

We use the information we collect to:

1. Respond to your enquiries. We use your contact details and the content of your message to reply to your questions and provide support.

2. Improve our content and services. Aggregate data helps us identify which articles are helpful and which topics need further clarification.

3. Maintain website security. Monitoring technical data allows us to detect and prevent malicious activity.

4. Send updates. If you opt in to receive notifications, we may send you email updates about new guides or policy changes. You can unsubscribe at any time.

Cookies and Analytics

Our website uses small text files called cookies to recognize your browser and remember certain information. We use cookies for basic functionality (like remembering your preferred language) and to compile anonymous usage statistics through third‑party analytics services. These services help us understand how visitors navigate our site, but they do not identify you personally. You can control cookie usage through your browser settings; disabling cookies may affect some features of the site.

Data Storage and Security

We store personal information securely using industry‑standard safeguards such as encryption, firewalls and access controls. Only authorized team members have access to personal data, and they do so solely for the purposes outlined in this policy. We retain your information only as long as necessary to fulfil the purposes stated above or to comply with legal obligations.

Sharing of Information

We do not sell, rent or trade your personal data. We may share information only in the following circumstances:

• Service providers. We use trusted third‑party services for website hosting and email delivery. These providers process data on our behalf under strict confidentiality agreements.

• Legal compliance. We may disclose information if required by law, court order or legitimate government request, or to protect our rights and the safety of our users.

• Aggregated insights. We may share anonymous, aggregated usage statistics (e.g., number of page views) with partners or the public. This data does not contain personal identifiers.

Your Rights and Choices

You have the right to:

• Access or update your information. You may request a copy of the personal data we hold about you or correct inaccurate details.

• Request deletion. You can ask us to delete your personal information from our systems, subject to certain legal exceptions.

• Withdraw consent. If you previously consented to receive emails from us, you may opt out at any time using the unsubscribe link in our emails or by contacting us directly.

To exercise these rights, contact us at [email protected]. We will respond to requests within 30 days.

Links to Other Websites

Our guides may link to external websites (e.g., official telco portals). We do not control the content or privacy practices of those sites. We encourage you to review the privacy policies of any external websites you visit.

Children’s Privacy

Our site and services are intended for a general audience. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make significant changes, we will post a notice on our website with the effective date. Your continued use of the site after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out:

• Email: [email protected]

• Phone: (02) 729 4888

• Mailing Address: Paseo De Roxas Ayala Center, Makati, Metro Manila 1228, Philippines

We take privacy seriously and will make every effort to address your concerns.